Staff Hygiene Practices in North Carolina

1. What are the key regulations governing staff hygiene practices in food service establishments in North Carolina?

The key regulations governing staff hygiene practices in food service establishments in North Carolina are set forth by the North Carolina Food Code, which is based on the FDA Food Code. Some of the key regulations include:

1. Handwashing: Staff must wash their hands thoroughly and frequently, particularly after using the restroom, handling raw food, or cleaning. Proper handwashing procedures include using soap, warm water, and scrubbing for at least 20 seconds.

2. Personal Hygiene: Staff must maintain proper personal hygiene practices, including wearing clean uniforms, tying back hair, and keeping fingernails trimmed and clean.

3. Illness Reporting: Staff members who are experiencing symptoms of illness such as diarrhea, vomiting, jaundice, or sore throat with fever must report their condition to management and refrain from handling food.

4. No bare hand contact with ready-to-eat food: Staff must use utensils, gloves, or other appropriate barriers when handling ready-to-eat food to prevent contamination.

5. No smoking: Smoking is prohibited in food preparation areas to prevent the risk of contamination.

6. Food Safety Training: All staff members must receive training in basic food safety principles, including proper hygiene practices, to ensure compliance with regulations and prevent foodborne illnesses.

Overall, these regulations are in place to protect the safety and well-being of consumers by ensuring that food service establishments maintain high standards of cleanliness and hygiene. Staff compliance with these regulations is crucial in preventing foodborne illnesses and maintaining a sanitary environment for food preparation.

2. What are the common handwashing procedures required for staff in North Carolina food establishments?

In North Carolina, food establishments are required to adhere to strict handwashing procedures to ensure proper staff hygiene. The common handwashing procedures that staff in North Carolina food establishments are required to follow include:

1. Wet Hands: Staff should wet their hands with clean, running water before applying soap.
2. Apply Soap: A sufficient amount of soap should be applied to create a lather.
3. Scrub Hands: Staff should vigorously scrub their hands, including the backs of the hands, in between the fingers, and under the nails, for at least 20 seconds.
4. Rinse Hands: Thoroughly rinse off all soap under clean, running water.
5. Dry Hands: Use a single-use paper towel or hand dryer to completely dry hands.
6. Use Hand Sanitizer (optional): In cases where handwashing facilities are not readily available, staff can use an alcohol-based hand sanitizer with at least 60% alcohol as an alternative.
7. Handwashing Frequency: Staff should wash their hands at key times, including before handling food, after handling raw meat, after using the restroom, after touching garbage, and after touching their face or body.

Adhering to these handwashing procedures is crucial for preventing the spread of germs, bacteria, and viruses in food establishments, ultimately ensuring the safety of the staff and customers.

3. How often should food service staff in North Carolina change their gloves during food handling?

Food service staff in North Carolina should change their gloves:
1. Before handling different types of food to prevent cross-contamination.
2. After handling raw meat, poultry, or seafood, to avoid the spread of harmful bacteria.
3. When the gloves are damaged, torn, or contaminated.
4. After touching their face, hair, or body to maintain good hygiene practices.
5. At least every four hours during continuous use to ensure cleanliness.

It is essential for food service staff to understand and adhere to proper glove-changing practices to maintain a safe and hygienic food handling environment. Regular glove changes help prevent the transfer of bacteria and contaminants, safeguarding the health and well-being of both staff and customers.

4. What are the best practices for maintaining personal cleanliness among food service staff in North Carolina?

In North Carolina, maintaining personal cleanliness among food service staff is crucial to ensure the safety and sanitation of food being served to customers. Some of the best practices for staff hygiene in the food service industry in North Carolina include:

1. Handwashing: Proper hand hygiene is essential to prevent the spread of bacteria and pathogens. Food service staff should wash their hands frequently with soap and water for at least 20 seconds, especially before handling food, after using the restroom, touching their face, or handling any contaminants.

2. Uniform and Personal Protective Equipment (PPE): Food service staff should wear clean uniforms and appropriate PPE such as hair restraints, gloves, and aprons to prevent contamination of food. Uniforms should be changed daily and washed regularly to maintain cleanliness.

3. Personal Hygiene: Staff should maintain good personal hygiene practices, such as grooming, keeping nails short and clean, and avoiding wearing jewelry that can harbor bacteria.

4. Illness Policy: Food service staff should be educated on the importance of not working while sick to prevent the spread of illness to customers. Establishing a clear policy that prohibits staff from working when ill is crucial in maintaining food safety standards.

By implementing and enforcing these best practices for personal cleanliness among food service staff in North Carolina, establishments can uphold high standards of hygiene, minimize the risk of foodborne illnesses, and ensure customer satisfaction and loyalty.

5. How should food service staff in North Carolina be trained on proper hygiene practices?

Food service staff in North Carolina should be trained on proper hygiene practices through a structured and comprehensive program that covers all aspects of personal cleanliness and food safety protocols. Here are some key steps that can be taken to effectively train food service staff on proper hygiene practices in North Carolina:

1. Provide initial orientation and ongoing training sessions that specifically focus on the importance of handwashing, proper glove usage, and overall cleanliness in food handling.

2. Emphasize the critical control points for preventing foodborne illnesses, such as temperature control, cross-contamination prevention, and proper cleaning and sanitizing procedures.

3. Incorporate interactive and hands-on training activities to help staff members understand and internalize the importance of following hygiene practices correctly.

4. Utilize visual aids, such as posters and infographics, to reinforce key hygiene messages and serve as reminders for staff to maintain good hygiene practices.

5. Regularly assess staff performance through observations, inspections, and evaluations to ensure that proper hygiene practices are being consistently followed in the workplace.

By implementing a structured training program that covers these key elements, food service staff in North Carolina can be equipped with the knowledge and skills necessary to maintain high standards of hygiene and food safety in their daily operations.

6. What are the consequences of failing to comply with staff hygiene regulations in North Carolina?

Failing to comply with staff hygiene regulations in North Carolina can have serious consequences for both employees and customers alike. Some potential ramifications include:

1. Fines and Penalties: Violating hygiene regulations can lead to fines and penalties imposed by health authorities in North Carolina. These fines can vary depending on the severity of the violation and may become increasingly more severe for repeated offenses.

2. Legal Action: Failure to adhere to staff hygiene regulations can result in legal action being taken against the establishment. This can lead to costly legal proceedings and potential damage to the reputation of the business.

3. Health Risks: Poor hygiene practices among staff can increase the risk of foodborne illnesses and other health issues for customers. This can result in outbreaks of foodborne illnesses, negative publicity, and loss of customer trust.

4. Closure of Establishment: In severe cases where staff hygiene violations pose a significant risk to public health, the health department in North Carolina has the authority to shut down the establishment until corrective actions are taken. This can result in financial losses and long-term damage to the business.

Overall, failing to comply with staff hygiene regulations in North Carolina can have far-reaching consequences for businesses, employees, and customers. It is crucial for establishments to prioritize proper staff hygiene practices to ensure a safe and healthy environment for all.

7. What are the general guidelines for staff uniform cleanliness in North Carolina food service establishments?

In North Carolina food service establishments, there are specific guidelines for staff uniform cleanliness that must be followed to ensure food safety and hygiene standards are maintained. Some general guidelines include:

1. Uniform Appearance: Staff uniforms should be clean, well-maintained, and free from stains or tears. All staff members are required to wear a uniform that is appropriate for food handling duties.

2. Frequency of Cleaning: Uniforms should be washed and cleaned daily to prevent the buildup of bacteria and germs. This includes aprons, hats, and any other clothing items worn during food preparation or service.

3. Personal Protective Equipment (PPE): Staff should wear appropriate PPE such as gloves and hairnets to prevent the contamination of food products.

4. Storage of Uniforms: When not in use, staff uniforms should be stored in a clean and designated area to prevent cross-contamination.

5. Prohibition of Outerwear: Staff members should not wear their uniforms outside of the food service establishment to avoid bringing in outside contaminants.

6. Comfort and Fit: Uniforms should be comfortable and well-fitted to allow staff to move freely and perform their duties effectively.

7. Training: All staff members should receive training on the importance of maintaining proper uniform cleanliness and hygiene practices.

By adhering to these guidelines, North Carolina food service establishments can ensure a high standard of staff uniform cleanliness, promoting food safety and customer satisfaction.

8. What role does staff health monitoring play in ensuring hygiene standards in North Carolina?

Staff health monitoring plays a crucial role in ensuring hygiene standards in North Carolina. By regularly monitoring the health of staff members, establishments can prevent the spread of illnesses and maintain a safe environment for both employees and customers. Specifically, in the context of food service establishments, staff health monitoring can help prevent the transmission of foodborne illnesses such as norovirus, salmonella, and E. coli.

1. Monitoring staff health can help identify and address any symptoms of illness early on, reducing the risk of contamination.
2. Ensuring that sick employees stay home can prevent the spread of illness to coworkers and customers, maintaining a healthy work environment.
3. Staff health monitoring can also help identify any potential sources of contamination, such as infected individuals handling food or surfaces.
4. Regular health checks and screenings can provide insights into the overall well-being of staff members, ensuring that they are fit to work in a food handling environment.
5. By enforcing strict policies on staff health monitoring, establishments can uphold hygiene standards set by regulatory authorities and protect the health and safety of both staff and customers alike.

In essence, staff health monitoring is a proactive measure that plays a vital role in upholding hygiene standards in North Carolina by preventing the spread of illnesses and maintaining a safe environment in food service establishments.

9. How should food service staff in North Carolina be trained on proper sanitization procedures?

Food service staff in North Carolina should be trained on proper sanitization procedures through a comprehensive and structured training program. The following steps can be taken to ensure that staff are well-equipped to maintain high standards of hygiene:

1. Develop a training curriculum: Create a detailed training program that covers the importance of sanitization, the types of cleaning agents to be used, correct procedures for cleaning and sanitizing equipment and surfaces, and the frequency at which cleaning tasks should be performed.

2. Provide hands-on training: Offer practical demonstrations and hands-on training sessions to allow staff to practice proper sanitization procedures under supervision. This will help reinforce learning and ensure that staff are competent in executing the tasks correctly.

3. Conduct regular training sessions: Schedule regular training sessions to refresh staff knowledge on sanitization procedures and to update them on any changes in protocols or regulations. This will help ensure that staff are consistently following best practices.

4. Emphasize the importance of personal hygiene: In addition to cleaning and sanitizing procedures, staff should also be trained on the importance of personal hygiene practices such as handwashing, proper attire, and avoiding cross-contamination.

5. Provide written guidelines: Supply staff with written guidelines and procedures for sanitization that they can refer back to as needed. This can serve as a reference point and help reinforce learning outside of training sessions.

6. Assess and evaluate staff proficiency: Regularly assess staff performance in implementing sanitization procedures and provide feedback to address any areas of improvement.

By following these steps, food service staff in North Carolina can be thoroughly trained on proper sanitization procedures, leading to a safer and more hygienic food service environment.

10. What are the recommended practices for staff dealing with ready-to-eat foods in North Carolina?

In North Carolina, there are several recommended practices for staff dealing with ready-to-eat foods to ensure proper hygiene and food safety:

1. Handwashing: Staff should wash their hands frequently, especially after using the restroom, handling raw food, or touching their face or hair.

2. Personal cleanliness: Staff should maintain personal hygiene practices such as wearing clean uniforms, tying back hair, and keeping fingernails trimmed and clean.

3. Illness reporting: Staff should report any illnesses, especially symptoms like diarrhea, vomiting, or jaundice, to their supervisor immediately.

4. No bare-hand contact: Staff should avoid touching ready-to-eat foods with their bare hands and instead use utensils, gloves, or deli tissues to handle the food.

5. Separate storage: Ready-to-eat foods should be stored separately from raw foods to prevent cross-contamination.

6. Cleaning and sanitizing: Staff should regularly clean and sanitize all surfaces, utensils, and equipment used for handling ready-to-eat foods.

7. Temperature control: Staff should monitor and record the temperatures of ready-to-eat foods to ensure they are stored and served at safe temperatures.

8. Training and education: Staff should undergo training on proper food handling practices and receive regular updates on food safety regulations.

9. Supervision: Supervisors should regularly observe staff handling ready-to-eat foods to ensure they are following proper hygiene practices.

10. Food safety certifications: Staff members should obtain and maintain food safety certifications to ensure they are knowledgeable about safe food handling practices.

11. How should staff be trained to recognize and report symptoms of foodborne illnesses in North Carolina?

In North Carolina, staff should be trained on how to recognize and report symptoms of foodborne illnesses to prevent the spread of illness in a foodservice establishment. Training should include:

1. Educating staff on common symptoms of foodborne illnesses such as nausea, vomiting, diarrhea, and fever.
2. Providing information on the specific types of pathogens that can cause foodborne illnesses and their associated symptoms.
3. Instructing staff on the importance of reporting any symptoms they may be experiencing, as well as any symptoms they observe in colleagues or customers.
4. Training staff on proper reporting procedures within the establishment, including whom to notify and how to document the incident.
5. Emphasizing the importance of early detection and reporting of symptoms to prevent outbreaks and protect the health of customers.

By providing thorough training on recognizing and reporting symptoms of foodborne illnesses, staff can play a critical role in maintaining a safe and healthy foodservice environment in North Carolina.

12. What are the regulations regarding staff hair restraints in North Carolina food service establishments?

In North Carolina, food service establishments are required to adhere to specific regulations concerning staff hair restraints to ensure proper hygiene practices. The regulations state that all employees engaged in food preparation or handling must wear effective hair restraints to prevent hair from contaminating the food. This is crucial to maintain a sanitary environment and prevent the risk of hair falling into food items. Specifically, these regulations typically mandate the following:

1. Hair nets or caps: Employees with long hair are required to wear hair nets or caps to fully cover and secure their hair during food preparation activities.

2. Head coverings: Staff members with facial hair should also wear appropriate head coverings, such as hats or bandanas, to prevent any loose hair from falling into food.

3. Compliance inspections: Health inspectors often check for compliance with these regulations during routine inspections of food service establishments to ensure the safety and quality of the food being served.

In conclusion, the regulations regarding staff hair restraints in North Carolina food service establishments are in place to maintain strict hygiene standards and prevent any potential contamination risks associated with hair. Staff members must follow these regulations to ensure the safety and quality of the food being prepared and served to customers.

13. How should staff be trained to handle and dispose of waste materials in North Carolina?

In North Carolina, staff should be trained on proper procedures for handling and disposing of waste materials to ensure the health and safety of both employees and customers. Here are some key guidelines that should be included in their training:

1. Segregation of waste: Staff should be trained to separate different types of waste such as recyclables, organic waste, and hazardous materials to minimize environmental impact and comply with regulations.

2. Proper handling techniques: Employees should be taught how to handle waste materials safely, including wearing appropriate personal protective equipment (PPE) such as gloves, masks, and aprons.

3. Storage and labeling: Staff should understand the importance of properly labeling waste containers to communicate the contents and any hazards associated with them. Storage areas should also be well-organized and kept clean to prevent contamination.

4. Disposal methods: Training should cover the proper disposal methods for different types of waste, including recycling, composting, incineration, or landfill disposal. Staff should be aware of local regulations and guidelines for waste disposal in North Carolina.

5. Cleaning and sanitation: Employees should be trained on how to clean and sanitize waste handling areas to prevent the spread of germs and bacteria. This includes regular cleaning of waste bins and containers.

By providing comprehensive training on waste handling and disposal practices, staff can help maintain a clean and safe environment for both employees and customers in North Carolina.

14. What are the best practices for preventing cross-contamination through staff hygiene in North Carolina?

The best practices for preventing cross-contamination through staff hygiene in North Carolina include:

1. Proper handwashing: Staff should wash their hands thoroughly with soap and warm water for at least 20 seconds before and after handling food, after using the restroom, after touching their face or hair, and after handling money or other items that may be contaminated.

2. Use of gloves: Employees should use gloves when handling ready-to-eat foods to prevent direct contact with the food. It is important to change gloves frequently, especially when switching between different tasks or handling raw and cooked foods.

3. Personal hygiene: Staff should maintain good personal hygiene, including wearing clean clothing and aprons, tying back hair, and avoiding touching their face, hair, or body while preparing food.

4. Proper cleaning and sanitizing: All food contact surfaces, utensils, and equipment should be cleaned and sanitized regularly to prevent the transfer of harmful bacteria. Staff should also follow proper cleaning procedures for food preparation areas and equipment.

5. Training and education: Provide staff with training on proper hygiene practices and the importance of preventing cross-contamination. Regularly review and reinforce these practices to ensure compliance among all staff members.

By consistently implementing these best practices, food establishments in North Carolina can effectively reduce the risk of cross-contamination and ensure the safety of their customers.

15. What resources are available for food service establishments in North Carolina to improve staff hygiene practices?

In North Carolina, food service establishments have several resources available to improve staff hygiene practices.

1. The North Carolina Division of Public Health provides guidelines and educational materials specifically tailored to the food service industry. These resources cover a wide range of topics related to staff hygiene, such as handwashing techniques, proper use of gloves, and personal cleanliness standards.

2. Local health departments in North Carolina offer training programs and workshops for food service workers to enhance their knowledge and skills in maintaining good hygiene practices. These sessions often include information on foodborne illnesses, cross-contamination prevention, and other key aspects of staff hygiene.

3. The North Carolina Restaurant and Lodging Association (NCRLA) also plays a role in fostering staff hygiene practices by offering training programs, certification courses, and industry-specific resources to its members. These initiatives help food establishments stay up-to-date on the latest hygiene standards and best practices.

4. Additionally, food service establishments can benefit from consulting with professional food safety experts and hiring certified food safety trainers to conduct on-site assessments and training sessions for staff members. These tailored services can provide valuable insights and recommendations for improving staff hygiene practices in a specific restaurant or kitchen setting.

By utilizing these resources and actively promoting a culture of cleanliness and hygiene in the workplace, food service establishments in North Carolina can enhance their overall food safety standards and reduce the risk of foodborne illnesses.

16. How can food service managers ensure consistent adherence to hygiene practices among staff in North Carolina?

Food service managers in North Carolina can ensure consistent adherence to hygiene practices among staff by implementing the following strategies:

1. Training and education: Provide thorough training on proper hygiene practices, including handwashing techniques, personal hygiene standards, and safe food handling procedures. Regularly review and reinforce these practices with staff to ensure understanding and compliance.

2. Clear policies and procedures: Establish clear hygiene policies and procedures within the organization. Ensure that all staff members are aware of these guidelines and expectations, and regularly communicate and reinforce them.

3. Leading by example: Managers should lead by example by consistently following and demonstrating proper hygiene practices. Staff are more likely to adhere to hygiene standards when they see their managers prioritizing and enforcing them.

4. Regular monitoring and inspections: Conduct regular hygiene inspections and audits to assess staff compliance with hygiene practices. Provide feedback, guidance, and corrective actions as needed to maintain consistent adherence.

5. Encouraging open communication: Create a culture of open communication where staff feel comfortable reporting any hygiene concerns or issues. Encourage staff to raise questions or seek clarification on hygiene practices to ensure understanding and compliance.

6. Providing resources: Ensure that staff have access to necessary resources for maintaining hygiene, such as handwashing stations, cleaning supplies, and protective equipment. Make it easy for staff to follow hygiene practices by providing the tools and support they need.

By implementing these strategies, food service managers in North Carolina can promote consistent adherence to hygiene practices among staff, ultimately ensuring the safety and well-being of both employees and customers.

17. What are the requirements for staff to have appropriate handwashing facilities in North Carolina food establishments?

In North Carolina, food establishments are required to provide appropriate handwashing facilities for their staff to ensure proper hygiene practices are upheld. These requirements are outlined in the North Carolina Food Code and must be strictly adhered to by all food service establishments. The key requirements for staff handwashing facilities in North Carolina food establishments include:

1. Adequate Number of Handwashing Sinks: Food establishments must have an adequate number of designated handwashing sinks for staff to use. The number of sinks required is determined based on the size of the establishment and the number of employees working.

2. Location of Handwashing Sinks: Handwashing sinks must be conveniently located and easily accessible to staff at all times. They should be placed in areas where food is handled, prepared, or served to ensure that staff can practice proper hand hygiene when necessary.

3. Proper Handwashing Supplies: Each handwashing sink must be equipped with soap, warm running water, and single-use towels or a hand dryer for staff to effectively wash and dry their hands. These supplies must be replenished as needed to ensure staff have access to them at all times.

4. Signage and Instructions: Clear signage and instructions detailing proper handwashing techniques must be posted near handwashing sinks to remind staff of the correct procedures to follow. This helps to reinforce the importance of hand hygiene practices in food establishments.

5. Maintenance and Cleaning: Handwashing sinks must be regularly cleaned and maintained to ensure they are in good working condition. Proper sanitation of the sinks and surrounding areas is crucial to prevent cross-contamination and maintain a safe and hygienic environment for staff.

By meeting these requirements for staff handwashing facilities, North Carolina food establishments can promote a culture of proper hand hygiene among their staff, ultimately reducing the risk of foodborne illness and ensuring the safety of their customers.

18. How should food service staff be trained to handle cleaning chemicals safely in North Carolina?

In North Carolina, food service staff should be properly trained on handling cleaning chemicals safely to ensure the health and safety of both employees and customers. The following steps should be taken to effectively train staff in this area:

1. Provide comprehensive training: Staff should receive thorough training on the proper handling, usage, and storage of cleaning chemicals. This training should include information on potential hazards, proper dilution ratios, and safety precautions.

2. Use clear labeling: All cleaning chemicals should be clearly labeled with instructions for use, safety precautions, and proper storage guidelines. Staff should be trained to read and understand these labels before using any cleaning product.

3. Provide personal protective equipment (PPE): Staff should be provided with appropriate PPE, such as gloves, goggles, and aprons, to protect themselves from exposure to cleaning chemicals. Training should emphasize the importance of wearing this equipment whenever handling chemicals.

4. Implement proper ventilation: Staff should be trained on the importance of proper ventilation when using cleaning chemicals to prevent the build-up of fumes. Adequate ventilation systems should be in place to ensure a safe working environment.

5. Create an emergency response plan: Staff should be trained on how to respond in the event of a chemical spill or exposure. An emergency response plan should be in place, outlining steps to take in case of an emergency involving cleaning chemicals.

By implementing these training measures, food service staff in North Carolina can effectively handle cleaning chemicals safely and minimize the risk of accidents or injuries in the workplace.

19. What are the guidelines for staff hygiene practices when handling allergens in North Carolina?

In North Carolina, staff who handle allergens must adhere to strict hygiene practices to prevent cross-contamination and protect the health of individuals with allergies. Some guidelines for staff hygiene practices when handling allergens in North Carolina include:

1. Handwashing: Staff should wash their hands frequently, especially before and after handling allergens. Proper handwashing with soap and water for at least 20 seconds is crucial in preventing the spread of allergens.

2. Personal Protective Equipment (PPE): Staff should wear gloves when handling allergens to protect both themselves and others from potential contamination. Gloves should be changed regularly and hands should be washed after removing them.

3. Avoiding cross-contact: Staff should be trained on how to prevent cross-contact between allergens and non-allergenic food items. This includes using separate equipment, utensils, and surfaces for preparing and serving allergen-free meals.

4. Cleaning and sanitizing: All food preparation surfaces, utensils, and equipment must be thoroughly cleaned and sanitized to prevent the spread of allergens. Cleaning protocols should be followed rigorously to maintain a safe environment for individuals with allergies.

5. Communication: Staff should be trained to communicate effectively with customers about allergens present in the food being served. They should be able to provide accurate information about ingredients and potential allergen cross-contamination.

By following these guidelines for staff hygiene practices when handling allergens in North Carolina, food establishments can ensure the safety and well-being of individuals with allergies and prevent serious allergic reactions.

20. How can food service establishments in North Carolina encourage a culture of hygiene and cleanliness among staff members?

To encourage a culture of hygiene and cleanliness among staff members in food service establishments in North Carolina, several strategies can be implemented:

1. Provide comprehensive and ongoing training on proper hygiene practices, including handwashing techniques, personal grooming standards, and proper cleaning and sanitizing procedures.
2. Establish clear policies and procedures related to staff hygiene and cleanliness expectations, and ensure that these are consistently enforced.
3. Lead by example by modeling good hygiene practices yourself as a manager or owner.
4. Encourage open communication among staff members regarding hygiene concerns and provide a platform for reporting any issues that may arise.
5. Implement regular inspections and audits to ensure compliance with hygiene standards and provide feedback for improvement.
6. Offer incentives or rewards for staff members who consistently demonstrate good hygiene practices.
7. Provide access to necessary hygiene supplies, such as hand soap, hand sanitizer, and disposable gloves, to encourage proper hygiene habits.
8. Emphasize the importance of hygiene and cleanliness in customer interactions and the overall reputation of the establishment.
By implementing these strategies, food service establishments in North Carolina can create a strong culture of hygiene and cleanliness among staff members, ultimately leading to a safer and more sanitary environment for both employees and customers.